Servicio
Active Listening
Active listening is a technical competency that directly impacts the quality of bidirectional communication. This course addresses the components of professional listening: selective attention, paraphrasing, clarifying question formulation, and silence management. It examines the cognitive and organizational barriers that degrade listening in corporate environments and practices protocols applicable to meetings, negotiations, and feedback sessions.
Temas
- Selective attention
- Paraphrasing and confirmation
- Clarifying questions
- Silence management
- Cognitive barriers
- Listening in conflict
- Listening in leadership
Beneficios
- Listening protocol developed in coaching sessions with Fortune 500 leaders.
- Applied in leadership development programs at Bayer and Google.
- Includes self-diagnostic exercises for listening patterns.
- Based on Rogers, Covey models, and contemporary attentional neuroscience research.
- Integration with feedback skills and non-violent communication.